Return & Warranty

Warranty & Returns Policy for Custom Products

Last Updated: [Date]

At [Your Company Name], we stand behind the quality of our custom-made [e.g., Blinds, Furniture, etc.]. Due to the personalized nature of our products, our policy is designed to be fair to both you and our business. Please read this policy carefully before placing your order.

1. Return Policy for Custom Products
All custom-made products are FINAL SALE.
We do not accept returns or provide refunds simply because you changed your mind, made a selection error, or provided incorrect measurements/specifications. These items are made specifically for you and cannot be resold to other customers.

Exceptions:

  • Wrong or Damaged Item: If you receive an incorrect, defective, or damaged item due to our error, please contact us immediately. We will arrange a return, repair, replacement, or refund at our discretion and expense.

  • Warranty Claims: Returns or repairs covered under our warranty (detailed below) will be honored.

2. Warranty Policy
[Your Company Name] warrants that your custom product will be free from defects in materials and workmanship under normal use for a period of 【Insert Number, e.g., 2】 years from the date of delivery.

What is Covered:

  • Manufacturing defects (e.g., faulty mechanisms, broken components under normal use).

  • Defects in materials (e.g., abnormal fading of materials, cracking that is not due to misuse).

What is Not Covered (Exclusions):
This warranty does not cover issues resulting from:

  • Normal wear and tear.

  • Improper installation, misuse, abuse, or accidental damage.

  • Improper care, cleaning, or maintenance.

  • Modifications made to the product by anyone other than [Your Company Name].

  • Color variations between the physical product and your screen display.

  • Issues arising from customer-provided incorrect measurements, designs, or specifications.

3. Warranty Claim Process
If you believe your product has a manufacturing defect covered by this warranty, please contact us within the warranty period at [support.email@yourcompany.com] with:

  1. Your original order number.

  2. A detailed description and clear photographs/videos of the defect.

  3. Any other relevant information.

Our customer service team will review your claim and guide you through the next steps, which may include inspection, repair, replacement, or refund. You may be responsible for return shipping costs for warranty claims unless otherwise determined by us.

4. Exchange Policy
Exchanges are only offered under the following circumstances:

  • For a product that arrived incorrect or defective (as outlined in the Return Policy).

  • As a resolution for a valid warranty claim.

We do not offer exchanges for change of mind or errors in customer-provided information.

5. Refund Policy
Refunds will only be issued under the following circumstances:

  • The product is incorrect, defective, or damaged upon arrival, and a replacement is not possible or desired.

  • A valid warranty claim is made, and repair or replacement is not feasible.

  • You cancel your order before it has entered the production phase.

Once a custom order has entered production, it cannot be cancelled and is not eligible for a refund. Approved refunds will be processed to the original method of payment within 【Insert Number, e.g., 14】 business days.

6. Contact Us
For any questions regarding this policy, or to file a warranty claim, please contact us at:
Email: [support.email@yourcompany.com]